At New4You Electronics Store, we aim to provide a smooth and transparent shopping experience. This Refund & Cancellation Policy explains the terms applicable to cancellation, returns, replacements, and refunds for products purchased through our website.
Customers may request cancellation of an order before it has been dispatched. Once an order has been shipped or delivered to the logistics partner, cancellation may not be possible.
To request cancellation, please contact our customer support team with your order number and registered contact details.
New4You reserves the right to cancel an order due to reasons including product unavailability, incorrect pricing or product information, payment issues, suspected fraudulent activity, technical errors, or other circumstances beyond our reasonable control.
If payment has already been received for an order cancelled by New4You, the eligible amount will be refunded to the customer.
Products may be eligible for return or replacement depending on the product category, manufacturer warranty, condition of the product, and applicable return period.
Products should generally be returned in their original condition with original packaging, accessories, manuals, warranty cards, and other items supplied with the product.
Products damaged due to misuse, improper installation, physical damage, unauthorized repair, or normal wear and tear may not be eligible for return or replacement.
If you receive a damaged, defective, incomplete, or incorrect product, please contact New4You customer support as soon as possible after delivery with your order details and relevant photographs or videos where required.
Our team may inspect or verify the issue and, where applicable, arrange a replacement, repair, or refund in accordance with the applicable product and manufacturer policy.
Once a cancellation, return, or refund request is approved, the eligible refund amount will be processed through the applicable payment method or refund channel.
The time taken for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
Any applicable delivery, installation, handling, or other charges may be non-refundable where permitted by the applicable policy.
Certain electronic products are covered by manufacturer warranty. Warranty claims may be handled directly by the manufacturer or its authorized service center, depending on the product and warranty terms.
New4You will provide reasonable assistance in guiding customers regarding applicable warranty or service procedures.
For cancellation, return, replacement, or refund-related queries, please contact:
New4You Electronics Store
Email: [Your Email Address]
Phone: [Your Contact Number]
Address: [Your Business Address]
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM
